At the Boght andOakwood Veterinary Clinics we have assembled a management team to assist in the running of two busy practices. The team works together and deals with issues relating to clients and their pets and supports clinic staff members in various ways.

Julie is our Practice Manager. Her main goal is to support our staff members; offering them advice, helping to develop and implement procedures, and acting as a sounding board for different ideas. She is always available to answer questions and assist with issues that arise for clients and their pets and to support our veterinarians and support staff. If a client has concerns, a staff member needs a schedule adjustment or just needs to chat, Julie is the one to go to. She manages the monthly schedule for a clinic staff of 50 or more, interviews prospective employees and makes hiring decisions with the input of Dr. David Wagoner and Dr. Brandilyn Wagoner. She works closely with the rest of the management staff to make sure everything behind the scenes is running smoothly.

Casey is our Bookkeeper. She is responsible for all the business aspects of running two busy veterinary clinics. This includes maintaining professional and business insurance, ensuring state and federal licensing for our doctors, processing office payroll and administering employee benefit programs. She works with the rest of the management team to keep our day to day operations running smoothly. She is the go-to person for questions about our practice management software and has developed programs through reporting to increase efficiency and communication between our doctors and their clients, and between doctors, staff, and management.

Lynn is our Inventory Manager. Her main responsibility is maintaining the hospitals’ inventory of drugs, medical and office supplies. She keeps the doctors and staff apprised of medication shortages, new drug and equipment offerings and makes sure we have everything we need to treat our patients effectively. Lynn leads by example and is very self motivated. In the clinics on a daily basis, she can assist whenever and wherever needed. She began her career with us as a veterinary assistant, and she is able to cover any position in the hospital. She works with the other managers on day to day operations.

Ben is the Facilities Manager. With two busy hospitals seeing hundreds of clients and their pets, there is always something that needs fixing, or cleaning or maintaining. He is constantly working to manage our hospital’s health and safety protocols. This includes implementing and maintaining OSHA standards and procedures, developing hazard assessment plans and making sure our staff is trained and following these procedures.

Sarah and Alex are both our Floor Managers. Recently promoted from our existing clinic staff, they support the employees in the everyday tasks of two busy hospitals. They might need to fill an opening if someone is out, make on-the-fly scheduling changes or train a new receptionist or assistant. They can go where they are needed, support clinic operations and provide feedback to support staff and management.

Michelle is our Digital Communications Manager. She manages all of our online marketing on Facebook and the clinics’ websites. This position was created to increase our online presence and to engage more with our clients. She works with our staff in the clinics, encouraging them to come up with ideas for posts and blog articles, interviews those she wants to feature, and works with the doctors on informational videos to post online.